1. Introduction
This Privacy Policy explains how JGrandeur LLC handles personal information when you visit our website, speak with our studio, commission a grand event staging project, or otherwise interact with our business. The policy has been written for a general audience on purpose. We believe that a privacy notice should be readable by the host who signs the agreement, not only by a lawyer who reviews it afterward, and so we have avoided dense statutory language wherever a plain sentence will carry the same commitment.
JGrandeur is the developer name under which the studio work of JGrandeur LLC is designed, built and documented. References in this policy to we, us or our mean JGrandeur LLC, and references to the studio mean the working space of JGrandeur LLC at the address given below. The company name and address are JGrandeur LLC, 2013 Ridgewood Way, Bountiful - 84010-1653, United States (US). The developer name JGrandeur is used in this introduction so that guests who know the studio by that name can be certain this policy applies to them as well.
By using this website or by commissioning our services, you acknowledge that you have read this policy and that you understand how we handle information. If you do not agree with the practices described here, please do not use the website and speak with the studio before sharing any personal information with us. We will always try to answer a question about this policy directly, and we prefer an early question to a later dispute.
2. Who We Are
JGrandeur LLC is a computer systems design and professional services studio with a practice in grand event staging. The company is registered in the United States and works from a single studio at 2013 Ridgewood Way, Bountiful - 84010-1653, United States (US). The studio plans, documents and runs foyer programmes, banquet order runs, marquee plan desks, seating chart reviews, floral contract windows and gala night closings.
For the purposes of applicable data protection law, JGrandeur LLC is the controller of the personal information described in this policy. That means the company decides why the information is collected and how it is used. Where we act on the instructions of a venue or a host and do not decide the purpose of the processing, we act as a processor and the venue or host is the controller. In that situation the privacy notice of the venue or host governs the relationship, and this policy describes the safeguards we apply while we carry out those instructions.
The studio is small by design. A studio director, a production lead and a documenter hold the day to day responsibility for personal information, and every member of the team is bound by a written confidentiality commitment that survives the end of employment or engagement. You may reach the privacy contact described in the final section of this policy without needing to know the name of any individual member of staff.
3. Scope of This Policy
This policy applies to personal information collected through this website, through email and telephone contact with the studio, through meetings held at the studio or at a venue, and through the project files that support a commissioned engagement. It applies to hosts, guests, vendors, contractors, applicants and casual visitors alike, although the type of information we hold will naturally differ between those groups.
This policy does not apply to information that a venue, a caterer or any other partner collects under its own name. A venue may operate its own booking system, security cameras or guest lists, and those systems sit outside our control. Nor does this policy apply to a website that we do not operate, even where a link to that website appears on our pages. Where a partner handles information on our behalf, we put a written agreement in place and we require the partner to protect the information to a standard consistent with this policy.
This policy also does not cover aggregated or de-identified information that cannot reasonably be linked back to a person. We may create summaries from project data for planning, pricing and studio improvement, and this policy does not restrict that use because the summaries do not identify any individual.
4. Information We Collect
The information we collect falls into a few practical groups. The first group is contact information, such as a name, an email address, a telephone number, a postal address and a preferred method of contact. The second group is enquiry information, which includes the subject of your message, the date and venue you are considering, the programmes that interest you and any note you choose to include in the contact form or in an email.
The third group is project information. When you commission a staging project, we hold the working record that the engagement requires, including the seating chart, the banquet order run, the marquee plan desk drawings and the closing call sheet. Some of this material can contain personal information, for example the name and table assignment of a guest or a dietary note supplied by a host. We treat the entire project file as confidential.
The fourth group is technical information collected by the website hosting service, such as the Internet Protocol address that reaches the server, the browser type, the pages viewed and the approximate time of a visit. This information is used to keep the site available and secure, and it is not used to build a profile of an individual visitor. We do not ask for payment card details through this website, and we do not accept sensitive personal information through the contact form.
We ask that you do not send health information, identity document numbers or financial account details through the contact form or by ordinary email. If a project genuinely requires such information, the studio will agree a separate and secure method with you in writing before any such material is exchanged.
5. How We Collect Information
Most information is given to us directly. You type into the contact form, you send an email, you speak to the studio on the telephone, or you meet a production lead at a venue walk-through. A host may also share information about guests, and in that situation the host confirms that the guests have been told about the sharing and that the host is allowed to pass the information to us for the purpose of the event.
Some information arrives indirectly. A venue may share a floor plan that names a contact person, or a vendor may send a schedule that lists the crew on site. The website hosting service also logs technical information automatically when a page is requested. In every case we limit what we accept to what the work actually requires, and we ask a partner to redact anything that is not needed before sending a document to the studio.
We do not buy personal information from data brokers, we do not scrape contact details from social platforms, and we do not operate advertising networks. If you receive a message that claims to come from JGrandeur LLC and asks for a password, a payment or an unusual transfer of funds, please treat it with suspicion and confirm by calling the studio number published on our contact page.
6. Why We Use Information
We use personal information to answer enquiries, to prepare quotations, to plan and run a commissioned event, to coordinate with venues and vendors, to keep the project record accurate, to send documents that a host has asked to receive, and to meet our legal and accounting obligations. We also use information to improve the studio, for example by reviewing a written debrief after a closing and adjusting a future run sheet so that the same difficulty is not repeated.
We do not sell personal information. We do not share personal information with an advertising network. We do not use guest names or seating preferences to market any product to those guests. If we would like to use a photograph or a short description of a completed event on this website or in a studio portfolio, we ask the host for written permission first, and we keep the permission on file with the project record.
Where we send a studio newsletter or a seasonal note, we send it only to a person who has asked to receive it, every message carries a working way to stop receiving future messages, and a request to stop is honoured promptly. We do not add a host or a vendor to a mailing list merely because they have worked with us, because a professional relationship is not the same thing as consent to marketing.
7. Legal Bases for Processing
Where data protection law requires a legal basis, we rely on one or more of the following. We rely on performance of a contract when we plan and deliver an event that you have commissioned, and on steps taken at your request before a contract is formed, such as preparing a quotation after an enquiry. We rely on our legitimate interests when we keep the website secure, prevent fraud and maintain a reasonable archive of past projects, and we balance those interests against your rights and expectations.
We rely on consent where the law requires it, for example when we ask for written permission to publish an event photograph or when we send a newsletter to a person who has opted in. Consent can be withdrawn at any time by writing to the studio, and a withdrawal does not affect the lawfulness of processing that took place before the withdrawal.
We rely on legal obligation when we keep records that tax, accounting or safety law requires us to retain. Where a venue asks us to record attendance details for health and safety purposes, we rely on the venue instructions and on our legitimate interest in running a safe event. We do not rely on consent for a task that is necessary to deliver a service that you have already asked us to perform.
8. Event Records and Project Files
A staged event produces a substantial working record. The record includes drawings for the foyer programme bays, the timed banquet order run, the marquee plan desk drawings, the reviewed seating chart, the floral contract window and the gala night closing sheet. It also includes the correspondence in which the host approved each step, because the approval trail is what allows the studio to hold a plan together when the night is busy.
Guest information inside a project file is limited to what the evening needs, such as a name, a table number and a note on access or dietary requirements. We do not ask for more than the host already holds, and we do not circulate the file beyond the people who must read it to do their work. Crew members receive the part of the file that their task requires rather than the whole document, and the distribution list is recorded in the same file.
Project files are stored on studio systems that are accessible only to the core team and to a documenter assigned to the engagement. Paper copies used on the event floor are collected at the close of the evening and either archived securely or destroyed by shredding. Where a venue requires a copy for its own safety record, we provide the minimum necessary extract and note the hand-over in the project log.
11. How Long We Keep Information
Enquiries that do not become a commission are kept for twelve months so that a returning host does not have to repeat the whole conversation, and are then deleted. A quotation that is not accepted is kept for the same period unless it is needed to defend a legal claim. Technical logs from the website are kept for a short operational window and are then overwritten in the ordinary course of the hosting service.
A commissioned project file is kept for seven years after the event. The seven year period reflects the ordinary limitation periods that can apply to a contract and the bookkeeping records that tax law expects us to retain. Guest detail inside the file is reduced to the minimum after the event, so a seating chart kept for the archive no longer carries dietary notes or access details once the evening has closed.
A record of consent, such as a written permission to publish an event photograph, is kept for as long as the photograph remains in use plus one year, so that the permission can be confirmed if it is ever questioned. Where you ask us to delete information and no legal obligation requires us to keep it, we will delete it as described in the section on your rights, and we will confirm the deletion in writing.
12. How We Protect Information
We protect information with a mixture of technical measures and working habits. Access to the project record is limited to named team members and is reviewed when an engagement closes. Devices are protected with full disk encryption and screen locks, studio systems require multi factor sign-in, and shared documents are held in an area that can be revoked when a crew member leaves the project. Paper copies are kept in a locked drawer when not in use and are shredded when the engagement is archived.
Staff and crew receive a briefing on handling guest information before they work on a project. The briefing covers the rule that a guest name never travels beyond the task that needs it, the rule that photographs are not taken in private areas, and the rule that a lost document must be reported to the production lead at once. The studio director reviews these practices at least once a year and updates them where a review finds a weakness.
No system can be guaranteed to be completely secure. If an incident affects personal information, we act quickly to contain it, we inform the people affected where the law requires it, and we describe the incident honestly in the written debrief. We do not conceal a breach in order to protect a reputation, because trust is the only durable asset a studio of this size can hold.
13. Your Privacy Rights
Depending on where you live, you may have the right to know what personal information we hold about you, to receive a copy of it, to correct an error, to ask us to delete it, to ask us to restrict how it is used, to object to a particular use, and to ask for a portable copy in a common format. You may also have the right to withdraw consent where consent is the basis for a use, and the right to complain to a supervisory authority in your state or country.
To exercise a right, write to message@jgrandeur.autos with the subject Privacy Request, or call +14844238465. We will confirm that we have received the request, and we will normally answer within thirty days. We may ask for enough information to verify your identity before we release or change a record, because we will not hand personal information to a person who cannot show that they are entitled to it. Where a request concerns a project file that belongs to a venue or a host, we will refer the request to that controller and support the response.
You will not be charged for a reasonable request, and we will not treat you differently because you have exercised a right. If we cannot comply with a request, we will explain the reason in plain language, identify the legal obligation that prevents us from acting, and tell you how to challenge the decision. A request to delete a record that we must keep for tax or contract purposes will be honoured as far as the law allows, which usually means deleting everything except the minimum retained record.
14. Privacy for Children
Our website and our services are directed to adults who are arranging an event. We do not knowingly collect personal information from a child under the age of thirteen through this website, and we ask that a child does not use the contact form. Where an event includes children, a parent or guardian supplies any information that the evening requires, and we keep that information only for the duration of the event and the ordinary archive period.
If you believe that a child has sent personal information to the studio without the involvement of a parent or guardian, please write to message@jgrandeur.autos and we will delete the information promptly. Where the law of your state sets a different age for parental consent, we apply the higher standard, and we will not ask a minor to agree to anything that requires an adult in law to agree.
15. International Visitors
The studio is located in the United States and the information described in this policy is processed in the United States. If you visit this website from another country, you understand that your information will be transferred to and processed in the United States, where data protection law may differ from the law of your home country. We take reasonable steps to protect the information during that transfer and while it is held at the studio.
Where a transfer from the European Economic Area, the United Kingdom or Switzerland requires a specific safeguard, we rely on an appropriate contractual mechanism and we apply the same internal protections regardless of where the person is located. A guest or a client who wishes to know which safeguard applies to a particular engagement may ask the studio for a summary, and we will explain the position without requiring a legal adviser.
16. Third Party Websites and Links
This website may link to a venue, a partner or a public resource. A link is not an endorsement, and it is not a statement that the third party follows the practices described here. When you follow a link, the privacy notice of that website applies to what happens next, and you should read it before you share personal information. We have no control over the content, security or retention practices of a website we do not operate.
Where a partner website collects information on behalf of the studio, we name the partner in the project file and we require a written agreement that limits the use of the information. If you discover a link on our pages that appears to lead somewhere unexpected, please tell the studio so that the link can be reviewed and corrected before another guest follows it.
17. Automated Decision Making
We do not use personal information to make automated decisions that produce legal effects or similarly significant effects for an individual. A seating chart review is carried out by a person, a quotation is prepared by a person, and a decision to accept an engagement is made by a person. Software helps us to draw a room, to time a run and to keep the record current, but it does not decide who is invited or how a guest is treated.
If, in future, the studio adopts a tool that would make such a decision without a person, this policy will be updated before the tool is used, and a person will remain available to review any outcome at your request. We are a small practice and we intend to keep the human judgement at the centre of the work, including in the handling of the personal information that the work requires.
18. Data Breach Response
If we become aware that personal information has been lost, accessed without authority or otherwise compromised, the studio director opens an incident record within one working day. The record describes what happened, which information was involved, who has been notified and what has been done to close the weakness. The person or venue affected is informed without undue delay where the law requires notice or where the information creates a real risk of harm.
We will not wait to be asked before telling an affected host that a project file has been exposed. The notice will be written in plain language, it will describe the nature of the incident, the likely consequence, the steps we have taken and the steps the recipient can take, and it will give a direct contact for further questions. Where a regulator requires a formal notification, we will make it within the period the law sets and keep a copy with the incident record.
19. Changes to This Policy
We review this policy at least once a year and whenever the studio adopts a new tool, a new partner category or a new service that changes how information moves. The date at the top of the page shows when the current version took effect. A material change will be described in a short note at the top of the policy for ninety days, so that a returning client can see what has changed without comparing two versions line by line.
A change will not reduce the protection already promised for information that we hold when the change takes effect, unless the law requires a different outcome. Where a change requires your consent, we will ask for it before the change is applied to your information. Continued use of this website after a change is published means that you accept the updated policy, and if you do not accept it you may ask the studio to delete the information it holds about you where no retention obligation applies.
20. How to Contact Us
Questions about this policy, a request to exercise a right, or a concern about how a project was handled should be sent to the studio. We prefer a written message because it gives both sides a clear record, but we are happy to speak by telephone when that is easier for you.
Company and address: JGrandeur LLC, 2013 Ridgewood Way, Bountiful - 84010-1653, United States (US). Email: message@jgrandeur.autos. Telephone: +14844238465. Studio hours are Monday to Friday, 9:00 to 17:00 Mountain Time, and an event day may extend those hours under a call sheet agreed with the host.
If a concern is not resolved after you have spoken with the studio, you may raise it with the supervisory authority responsible for data protection in your state or country. We will cooperate with a properly constituted authority and we will provide the records it needs to review the matter, subject to the confidentiality commitments we hold with our clients and vendors.